Contact — Fireball Casino Review Team
On this page you'll find the editorial team's contact details and the Fireball Casino official support channels. Two different teams — for different purposes.
Open Account
Our editorial team handles content questions, update requests, and error reports. The casino's own customer service handles account, deposit, KYC and bonus questions — you reach them directly through the casino site.
To the Editorial Team
Any content feedback — outdated data, an expired promo code, suggestions for a new section — is welcome. Response time on weekdays averages 12 hours.
- Email: [email protected]
- Subject line: always indicate which page (e.g. [Bonuses], [Payments])
- Attachments: screenshots welcome, max 5 MB
- Response: 12 hours weekdays, 24 hours weekends
Fireball Casino Official Customer Service
The casino's own support runs through three channels. The fastest response comes from live chat — 90 seconds on average, with Hungarian-speaking agents available 8:00 AM to 10:00 PM CET.
- Live chat: bottom-right corner of the casino site (24/7 in English, Hungarian 8 AM–10 PM)
- Email: [email protected] — response within 24 hours
- Phone: +356 277 12 800 (Malta head office)
Response Times and Handling SLAs
On business days we reply to incoming emails within 4 hours, on weekends and holidays within 24 hours. For more complex casino-related disputes we will ask for your account ID and every relevant transaction number — providing those upfront significantly shortens the investigation. Press and partnership enquiries are handled at a separate address with a 1–2 business-day reply time.
Frequently asked questions
When should I contact casino support?
Anything tied to your account — login, deposit, withdrawal, KYC, bonus activation — is for the casino's own customer service. Our editorial team handles questions about this site's content only.
How fast is live chat?
January 2026 measurements show 90 seconds on average for Hungarian, 30 seconds for English. During peak hours (Friday and Saturday 8 PM – midnight) wait time can stretch to 4–5 minutes.
Can I file a complaint with the editorial team?
Yes, if it's about this site's content. If the complaint involves the casino directly, it's better to file it with the Malta Gaming Authority (mga.org.mt) — they act as the independent adjudicator.